Learning Architect Portfolio

Operational Stakeholders: L&D Leadership, Product Owners, Subject Matter Experts

The Challenge: Training requests often felt like order-taking—stakeholders would ask for a course without exploring whether training was the actual solution to their business problem.

My Solution: I introduced a standardized assessment tool that forces us to pause, align on root causes, define clear business goals, and agree on success metrics before any development begins.

Operational Stakeholders: L&D Leadership, Instructional Designers, Media Specialists

The Challenge: Without a shared view of project timelines and dependencies, handoffs between design and media teams frequently caused bottlenecks and missed launch dates.

My Solution: I created a centralized project blueprint to map out dependencies, track QA milestones, and streamline the team's project lifecycle so everyone stays in sync.

Operational Stakeholders: Instructional Designers, Media Specialists, Content Developers

The Challenge: Each designer formatted their courses differently, which led to a fragmented learning experience and made maintaining older courses more difficult than need be.

My Solution: I worked with the team to establish a standardized instructional process. Giving the team a repeatable blueprint helped us build faster while keeping the learner experience more consistent.

Operational Stakeholders: Project Leads, Instructional Designers, Media Specialists, Developers

The Challenge: Handoffs between design, media, and development were causing friction, leading to stalled timelines and siloed work.

My Solution: I designed a standardized workflow utilizing project leads to seamlessly manage course handoffs across departments. Measured two quarters post-launch, this structured approach drove a 48% decrease in total development time.

Operational Stakeholders: Product Leads, L&D Leadership, & Customer Success

The Challenge: We needed a structured evaluation tool to move beyond superficial feedback and cleanly separate training gaps from software usability issues.

My Solution: I designed an in-depth 11-question survey framework that maps every question to a specific business goal, segments feedback by user persona, and establishes clear contingency plans for at-risk users.

Target Audience: Internal Stakeholders, Product Owners & SaaS Client Base

The Challenge: Our product owner needed an accessible, live-ready structure to deploy targeted content through Pendo, but we lacked a centralized plan aligned with seasonal user needs.

My Solution: Working alongside our product owner, I designed an ongoing 12-month roadmap tying directly into our Ministry Content Calendar. This system allows internal stakeholders to easily push out seasonal, just-in-time guides (scheduled for 2-week rotations starting in January), ensuring our teams can effortlessly deliver timely elearning support to clients right when they need it most.

Target Audience: New MinistryPlatform, MissionInsite, and Growth Method Users

The Challenge: New product acquisitions lacked direct LMS integration, leaving users without a structured path to get up to speed during onboarding.

My Solution: Rather than waiting for a heavy backend integration, I built an agile MVP combining modular iorad hubs and embedded training videos directly in the Help Center. This provided immediate support, stabilized onboarding, and gave us the runway needed to build out the permanent LMS setup later.

Target Audience: Development Team & End Learners

The Challenge: We needed to phase out legacy H5P activities, but our development team was at capacity and lacked the bandwidth to code custom interactive replacements.

My Solution: To bridge the gap, I used Gemini to rapidly prototype and build lightweight, custom replacement components like sorting and hot-spot activities—taking a heavy lift off the developers and keeping the project moving forward.

Target Audience: New Accounting Software Users

The Challenge: New users often found the initial accounting setup daunting, creating a cognitive bottleneck that delayed their time-to-value.

My Solution: I engineered a highly scaffolded learning experience aligned directly with the software's UX. By using a variety of interactive components like targeted hotspots, step-by-step accordions, and drag-and-drop knowledge checks, the curriculum provides an actionable setup blueprint. This redesigned learning path significantly reduced setup hesitation, directly contributing to a substantial increase in users successfully executing transactions within their first month.

Target Audience: Learners with Accessibility Needs & Multi-Modal Preferences

The Challenge: Learners frequently needed a flexible way to listen to course content (this was one of our most requested features in course surveys), but I didn't want to force them to download heavy external plugins or rely on clunky third-party tools.

My Solution: Working with AI, I engineered a lightweight audio reader using standard JavaScript and the browser's built-in speech API. It injects a simple floating toolbar that reads the lesson text aloud and highlights the active words in yellow as it goes. It gives learners total control over the reading speed and voice, all while operating entirely behind the scenes to keep the course files small and easy to maintain.

Target Audience: Hiring Managers & L&D Leadership

The Challenge: Standard website builders often come with extra code bloat, slow load times, and rigid templates. I wanted a portfolio that didn't just talk about my technical skills and systems thinking, but actually demonstrated them in practice.

My Solution: I used AI to help speed up the coding process and built this responsive, multi-page portfolio entirely from scratch. By sticking to clean HTML, a centralized CSS design system, and lightweight JavaScript for the interactive image galleries, I bypassed heavy frameworks. The result is a fast, clean, and scannable experience that proves I can successfully build the systems I design.

Target Audience: Asynchronous Learners

The Challenge: Most online students need audio and visual connection to feel like they're a part of the class. When learners feel disconnected from their instructor, it's easy for them to check out, miss expectations, or get confused about how the course actually works.

My Solution: While my focus is high-level strategy, I love helping where I can. In this case, I scripted, shot, and edited this video to build immediate empathy, clarify expectations, and prove I can execute high-quality video when needed.

Target Audience: Distributed Parking Employees (US & Canada)

The Challenge: Employees were spread across decentralized locations without easy LMS access, making it difficult to deliver consistent, enterprise-wide customer service training.

My Solution: I designed a scalable "Train-the-Trainer" model, equipping local managers with comprehensive Instructor Guides, standardized activities, and step-by-step facilitation scripts so they could successfully run the program locally.

Target Audience: Instructional Designers & L&D Professionals

Summary: A conference session exploring a structured 5-step architectural planning tool to govern course development.

The Approach: To make the framework stick, I grounded it in storytelling—using an original children's story parody about "Mel the Astrofrog" to illustrate why building training without a strategy falls apart.